1. Introduction

MOTORCOM Ltd is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, disclose, store, retain, and protect personal information when you interact with us, purchase or sell a vehicle, enquire about our products or services, apply for finance or insurance, visit our website, or otherwise engage with our business.

2. Collection of Personal Information

We may collect personal information from customers, prospective customers, suppliers, contractors, employees, authorised representatives, and other individuals.

We may collect personal information directly from you, from your authorised representatives, from publicly available sources, from finance and insurance providers, from credit reporting agencies, from government agencies, from the Motor Vehicle Register where authorised by law, and from other third parties where permitted by law.

We may collect personal information when you:

• purchase, sell, trade, or enquire about a motor vehicle;
• request information about our products or services;
• apply for vehicle finance or insurance products;
• complete forms on our website;
• contact us by phone, email, social media, or in person;
• subscribe to marketing communications;
• participate in promotions, surveys, or competitions;
• interact with our staff, contractors, or representatives; or
• otherwise engage with our business.

The personal information we collect may include:

• full name;
• residential and postal address;
• email address;
• telephone number;
• date of birth;
• driver licence details;
• passport or other identification information;
• employment and income information;
• bank account details;
• credit and financial information;
• vehicle ownership and transaction information;
• communications and correspondence with us; and
• any other information reasonably required to provide our products and services or comply with
  legal obligations.

3. Purpose of Collection and Use

We collect, hold, and use personal information for purposes including:

• processing vehicle sales, purchases, trade-ins, and related transactions;
• arranging finance and insurance applications where requested;
• verifying identity and conducting customer due diligence;
• assessing creditworthiness and finance eligibility;
• managing customer accounts and business records;
• communicating regarding enquiries, purchases, services, recalls, warranties, and support;
• complying with legal, regulatory, and contractual obligations;
• preventing, detecting, investigating, and responding to fraud, unlawful activity, or security incidents;
• protecting our legal rights and interests;
• responding to complaints, disputes, and customer service requests;
• improving our products, services, website, and customer experience;
• conducting business analysis and internal administration; and
• sending marketing communications where permitted by law.

We may use personal information for any other purpose authorised by law or with your consent.

4. Marketing Communications

Where permitted by law, we may send you information about products, services, promotions, and offers that may be of interest to you.

You may opt out of receiving marketing communications at any time by:

• using the unsubscribe facility provided in electronic communications; or
• contacting us using the details provided below.

Opting out of marketing communications does not affect our ability to contact you regarding existing transactions, legal obligations, or customer service matters.

5. Finance Applications and Credit Information

Where you apply for finance or related products, we may collect, use, and disclose personal information and credit-related information for the purpose of assessing and processing your application.

This may include:

• obtaining credit information from credit reporting agencies;
• verifying employment and income information;
• conducting identity verification checks;
• disclosing information to finance providers, lenders, insurers, brokers, and related serviceproviders; and
• receiving information from those parties regarding your application.

6. Identity Verification

Where required by law or reasonably necessary for our business operations, we may verify your identity using identification documents, electronic verification services, or information obtained from trusted third-party sources.

7. Disclosure of Personal Information

We may disclose personal information to:

• finance providers, lenders, and brokers;
• insurance providers and intermediaries;
• credit reporting agencies;
• government agencies, regulators, law enforcement agencies, and courts where required or authorised by law;
• Waka Kotahi NZ Transport Agency;
• professional advisers, auditors, accountants, and legal representatives;
• service providers who assist us in operating our business;
• information technology and cloud service providers;
• debt collection agencies where permitted by law;
• authorised agents and contractors acting on our behalf; and
• other parties where you have authorised us to do so.

We may also disclose personal information where reasonably necessary to protect our legal rights, property, safety, customers, employees, or business operations.

We do not sell or rent personal information to third parties.

8. Business Transactions

If all or part of our business is sold, transferred, merged, restructured, or otherwise involved in a corporate transaction, personal information may be disclosed to prospective purchasers, advisers, financiers, or other relevant parties, subject to appropriate confidentiality obligations and applicable legal requirements.

9. Motor Vehicle Register

MOTORCOM Ltd may obtain the name and address of a registered person from the Motor Vehicle Register where authorised to do so by Waka Kotahi NZ Transport Agency.

Information obtained from the Motor Vehicle Register will only be used for purposes authorised by applicable legislation, regulatory requirements, and the terms of any applicable authorisation.

10. Overseas Disclosure and Storage

We may use service providers, software platforms, cloud storage providers, and technology systems that store or process personal information outside New Zealand.

Where personal information is disclosed or stored overseas, we will take reasonable steps to ensure that the information is protected by safeguards comparable to those required under the Privacy Act 2020.

11. Website, Analytics, and Cookies

When you visit our website, we may automatically collect information including:

• IP address;
• browser type;
• device information;
• operating system information;
• pages viewed;
• referring website information;
• date and time of access; and
• website usage and interaction data.

We may use cookies, analytics tools, and similar technologies to:

• improve website functionality;
• analyse website traffic and performance;
• understand customer preferences; and
• enhance user experience.

You can manage cookie preferences through your browser settings, although some website features may not function correctly if cookies are disabled.

12. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• secure electronic systems;
• restricted access controls;
• password protection and multi-factor authentication;
• encryption technologies where appropriate;
• staff training and confidentiality obligations;
• monitoring and auditing of systems; and
• secure destruction procedures.

Access to personal information is restricted to personnel, contractors, and service providers who require access to perform authorised duties.

While we take reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

When personal information is no longer required, it will be securely destroyed, deleted, or permanently de-identified where practicable.

14. Access and Correction

You have the right to request access to personal information we hold about you and to request correction of information that is inaccurate, incomplete, or out of date.

Before providing access or making corrections, we may require reasonable proof of identity.

Requests may be made using the contact details below.

15. Privacy Breaches

If a privacy breach occurs that is likely to cause serious harm, we will respond in accordance with the Privacy Act 2020, including:

• investigating and containing the breach;
• taking reasonable steps to minimise harm;
• notifying affected individuals where required; and
• notifying the Office of the Privacy Commissioner where required by law.

16. Complaints

IIf you have concerns about how we have handled your personal information, please contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner for further assistance.

If you have any questions regarding the Privacy Police, please contact us at:

📧 admin@motorcom.co.nz
📞 022 500 0259 / 09 320 1020 / 04 566 6615
📍 Takanini | Upper Hutt | Grey Lynn | Greenlane

17. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, technology, or regulatory requirements.

Any updated version will be published on our website and will take effect from the date of publication.